Questions, answered honestly
If yours is not here, email hello@dubaifinefoods.com — a human replies within one working day.
How do I order — is there online payment?
At launch, orders work as a request: you build your basket or hamper, send the order request, and we confirm by email or phone within one working day with a final delivery time. You pay on delivery (card or cash) or by bank transfer for corporate invoices — no prepayment and no card details on this site. A full online checkout is planned once payment terms are finalised.
Where do you deliver?
Across Dubai, with scheduled days for Abu Dhabi and the other emirates. Exact areas, days, cutoff times and fees are on the Delivery page — proposed fees are clearly labelled while we finalise courier terms.
How fresh is the food when it arrives?
Everything we stock is ambient and shelf-stable by design (no refrigerated goods at launch), packed in protective, recyclable packaging and dated on the box. Chocolate travels in thermal wrap during summer months.
Can you build a hamper for me, or do I have to build it myself?
Both. The hamper builder lets you pick the box and every item with a live price; if you’d rather not choose, the Find your gift quiz recommends a ready selection, and the corporate desk curates for you at volume.
Is everything halal and alcohol-free?
Our assortment is alcohol-free as a rule, and items that meet halal-friendly sourcing are tagged “Halal-friendly” on their product page. Full certification details for each producer are part of our supplier onboarding and are available on request.
Do you offer corporate gifting?
Yes — that’s half our business. The corporate desk provides tiered collections, handwritten or branded cards and volume pricing from 25 boxes. Send the quote request with your budget, quantity and date and we reply within one working day.
What are the prices on this site?
Prices shown are launch proposals in AED, inclusive of VAT, confirmed at order time. They reflect the curated assortment we are contracting with suppliers; final prices will be published before launch.
Can I include a gift message?
Yes — every hamper includes a handwritten card at no charge at launch. You write the line; we write it properly on a cotton-paper card and tuck it under the ribbon.
What if something arrives damaged or I’m not happy?
Tell us within 48 hours with a photo and we replace the item or refund that part of the order — your choice. Contact details are on every confirmation email and on the Contact page.
Do you ship outside the UAE?
Not at launch. Cross-border gifting (especially to the GCC) is on the roadmap once UAE delivery is running smoothly.